Privacy Policy

1. Introduction

Vantage Lumber, a division of Vantage Commodities LP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lumber trading platform and services (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number, postal address)
• Business information (company name, business type, tax ID)
• Account credentials (username, password, security questions)
• Transaction information (order details, payment information, shipping addresses)
• Communication preferences and correspondence with our team

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of access
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services, such as credit reporting agencies, business verification services, and partners who assist us in providing our Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service and lumber trading platform
• Process and fulfill transactions, including sending invoices to mills and customers via email
• Communicate with you about your account, transactions, and our services
• Send you transactional emails, including order confirmations, invoices, shipping notifications, and account updates
• Send you marketing communications (with your consent, where required by law)
• Verify your identity and prevent fraud
• Comply with legal obligations and enforce our agreements
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our Service and user experience

4. Email Communications

We use email to send important business communications, including:

• Invoices and billing statements
• Order confirmations and updates
• Shipping and delivery notifications
• Account security alerts
• Service-related announcements
• Marketing communications (only with your explicit consent)

Opt-Out: You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us at info@vantagelumber.com. Please note that you cannot opt out of transactional emails (such as invoices and order confirmations) as these are necessary for the operation of our Service.

We use Amazon Web Services (AWS) Simple Email Service (SES) to send emails. AWS SES processes emails in accordance with their privacy policy and security standards. For more information, visit AWS Privacy Policy.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery (AWS SES), data analytics, and customer support.
• Business Partners: We may share information with mills, suppliers, and logistics partners to fulfill your orders and provide our services.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Compliance with industry security standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed for these purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Opt out of marketing communications
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at info@vantagelumber.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our Service. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Service.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: